Welcome to Commazaar. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered e-commerce platform and services.
By using Commazaar, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Important Distinction: Platform Users vs. End Customer Data
Commazaar provides a platform that enables our customers ("Platform Users" or "Store Owners") to create and operate their own online stores. This Privacy Policy applies to:
Platform Users: Individuals and businesses who create accounts and build stores on Commazaar
Commazaar Website Visitors: Anyone who visits our marketing website or product pages
This Privacy Policy does NOT apply to end customers who shop on stores created by our Platform Users. Store Owners are independent data controllers responsible for their own stores' privacy practices and customer data. Each Store Owner must create and maintain their own privacy policy for their store's customers.
Store Owner Responsibilities for End Customer Data
You Are the Data Controller
When you create a store on Commazaar, you are the data controller for all data collected from your store's customers. This means:
You determine what customer data is collected on your store
You are responsible for complying with all applicable privacy laws (GDPR, CCPA, etc.) for your customers
You must create and display your own privacy policy on your store
You must obtain necessary consents from your customers
You are responsible for handling customer data requests (access, deletion, etc.)
You control how customer data is used for your business purposes
Commazaar's Role as Service Provider
Commazaar acts solely as a service provider (or "data processor" under GDPR) for your store's customer data. We:
Provide the technical infrastructure to host your store
Store customer data on your behalf as necessary to operate your store
Process transactions through integrated payment processors
Do NOT use your customers' personal data for our own purposes
Do NOT sell or share your customers' data with third parties (except as necessary to provide services)
Access your customers' data only when necessary for technical support, platform maintenance, or legal compliance
Your Obligations to Your Customers
As a Store Owner, you must:
Create and publish a privacy policy for your store that complies with applicable laws
Clearly inform your customers how their data will be collected, used, and shared
Obtain required consents (e.g., for cookies, marketing communications)
Handle customer data rights requests promptly
Notify customers of any data breaches as required by law
Ensure your store complies with all applicable e-commerce and consumer protection laws
Commazaar provides tools to help you manage customer data, but you are ultimately responsible for your store's legal compliance.
Information We Collect from Platform Users
Information You Provide to Us
We collect information that you voluntarily provide when you:
Create an account (name, email address, password)
Set up your store (business name, store description, domain preferences)
Make purchases or process transactions (billing information, payment details)
Contact customer support
Participate in our affiliate program
Subscribe to our newsletter or marketing communications
Information Collected Automatically
When you use Commazaar, we automatically collect certain information, including:
Usage Data: Pages viewed, features used, time spent on the platform, click patterns
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience (see Cookies section below)
Analytics Data: We use Google Analytics to understand how users interact with our platform
Project and Database Information
When you create stores and projects on Commazaar:
We collect and store your project configurations, store designs, product listings, and database content
We may access this information (including your store's customer data) for the limited purposes outlined in this policy
You retain ownership of your business data and can export it at any time
How We Use Platform User Information
To Provide and Maintain Our Services
Process transactions and manage your account
Generate and host your e-commerce stores
Provide customer support and respond to your inquiries
Process affiliate commissions and payments
To Develop and Improve Our Platform
Access project and database information to develop new products and features
Improve platform performance, functionality, and user experience
Conduct research and analysis to enhance our AI capabilities
Test and optimize our services
To Ensure Platform Security and Integrity
Detect, prevent, and address fraud, security breaches, or harmful activities
Investigate violations of our Terms of Service
Identify and prevent illegal or fraudulent activity
Resolve disputes between users
To Communicate with You
Send service-related notifications and updates
Respond to inquiries and support requests from customers and users
Send marketing communications (with your consent, where required)
Provide information about new features, promotions, or updates
For Analytics and Business Intelligence
Generate anonymized and aggregated metadata for business analytics
Create statistical reports that do not identify individual users
Understand usage patterns and trends across our platform
For Legal and Compliance Purposes
Comply with legal obligations and respond to lawful requests
Pursue or defend against legal claims
Enforce our Terms of Service and other agreements
Protect the rights, property, and safety of Commazaar, our users, and the public
Access to Store Customer Data
While you control your store's customer data, we may access it in limited circumstances:
Technical Support: When you request assistance with your store
Platform Development: To improve our services and develop new features (data may be anonymized)
Performance Optimization: To troubleshoot issues and enhance platform performance
Security and Fraud Prevention: To detect and prevent harmful, fraudulent, or illegal activity
Legal Compliance: When required by law or to respond to lawful requests
Service Provision: To provide hosting, backup, and infrastructure services
We access store customer data only when necessary and do not use it for unrelated purposes.
How We Share Information
We do not sell personal information to third parties. However, we may share information in the following circumstances:
Service Providers and Vendors
We share information with third-party vendors who perform services on our behalf, including:
Payment processors (e.g., Stripe)
Cloud hosting and storage providers
Analytics services (e.g., Google Analytics)
Customer support tools
Email and communication services
Security and fraud prevention services
These vendors are contractually obligated to use your information only to provide services to us and are prohibited from using it for their own purposes.
Subsidiaries and Affiliated Companies
We may share information with our subsidiaries, parent companies, and affiliated entities for business operations and to provide integrated services.
Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or purchaser. We may also share information with potential purchasers, lenders, or investors during due diligence processes.
Professional Advisors
We may share information with auditors, legal advisors, accountants, and other professional advisors who assist us in conducting our business.
Legal Requirements and Protection
We may disclose your information when required by law or when we believe disclosure is necessary to:
Comply with legal processes, court orders, or government requests
Enforce our Terms of Service and other agreements
Protect against legal liability
Investigate and prevent fraud, security issues, or technical problems
Protect the rights, property, or safety of Commazaar, our users, or others
With Your Consent
We may share your information with third parties when you give us explicit permission to do so.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our platform.
Types of Cookies We Use
Essential Cookies: Necessary for the platform to function properly
Analytics Cookies: Help us understand how visitors use our platform (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity for affiliate attribution (30-day cookie) and advertising purposes
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
Note: Your store may also use cookies to serve your customers. You are responsible for implementing cookie consent mechanisms on your store as required by applicable laws.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Store Owners are responsible for implementing appropriate security measures for their own stores and customer data.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Account Information: Retained while your account is active and for a reasonable period afterward
Transaction Records: Retained for accounting, tax, and legal compliance purposes
Project Data: Retained while you maintain your store and for a limited period after deletion
Analytics Data: May be retained in anonymized form indefinitely
You are responsible for determining retention periods for your store's customer data in accordance with applicable laws.
International Data Transfers
Commazaar operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy, including:
Standard contractual clauses approved by relevant authorities
Ensuring third-party processors meet adequate data protection standards
Compliance with applicable data transfer regulations
If your store serves customers in multiple jurisdictions, you are responsible for complying with applicable international data transfer requirements.
Your Privacy Rights (Platform Users)
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
Request access to the personal information we hold about you
Request a copy of your data in a portable format (e.g., CSV export)
Correction and Updates
Update or correct inaccurate or incomplete information through your account settings
Deletion
Request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements)
Export your store data before account deletion
Objection and Restriction
Object to or restrict certain processing of your information
Opt out of marketing communications at any time
Withdrawal of Consent
Withdraw consent for processing activities that require consent (this does not affect the lawfulness of processing before withdrawal)
File a Complaint
Lodge a complaint with your local data protection authority if you believe your rights have been violated
To exercise these rights, please submit a ticket at https://commazaar.tawk.help/ or contact us using the information provided below.
Note: These rights apply to your information as a Platform User. Your store's customers must direct privacy rights requests to you, not to Commazaar.
Age Restrictions
Commazaar is only available to individuals who are 18 years of age or older. By using our platform, you represent and warrant that you are at least 18 years old. We do not knowingly collect information from individuals under 18. If we discover that we have inadvertently collected information from someone under 18, we will delete it promptly and terminate the account.
Store Owners are responsible for determining age restrictions for their own stores and complying with applicable laws regarding minors (such as COPPA in the United States).
Third-Party Links and Services
Our platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.
Your store may integrate with or link to third-party services. You are responsible for ensuring these integrations comply with privacy laws and for informing your customers about them in your store's privacy policy.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Commazaar is not responsible for Store Owners' compliance with privacy laws regarding their customers
Commazaar is not responsible for Store Owners' privacy policies or data practices
Store Owners indemnify Commazaar against claims arising from their handling of customer data
Commazaar makes no warranties regarding the security or privacy of data stored on the platform
Store Owners use the platform at their own risk and are solely responsible for their legal compliance
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by:
Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to the address associated with your account (for significant changes)
Displaying a prominent notice on our platform
Your continued use of Commazaar after changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Discord Community: Join our Discord for community support
For privacy-specific inquiries, please clearly indicate "Privacy Request" in your ticket subject line.
If you are a customer of a store built on Commazaar and have questions about your data, please contact the store owner directly. We cannot respond to privacy requests on behalf of independent stores.
Additional Information for Specific Jurisdictions
California Residents (CCPA)
If you are a California resident and a Platform User, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt out of the sale of personal information (note: we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights
California store customers: If you are a customer of a store built on Commazaar, you must contact the store owner to exercise your CCPA rights. The store owner is the business that collected your information.
European Economic Area (GDPR)
If you are located in the EEA and are a Platform User, you have rights under the General Data Protection Regulation (GDPR), including:
Right of access, rectification, erasure, and restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with your supervisory authority
Legal Basis for Processing: We process your information based on:
EEA store customers: If you are a customer of a store built on Commazaar, the store owner is the data controller. You must contact the store owner to exercise your GDPR rights. Commazaar acts as a data processor on behalf of the store owner.
Store Owners: If you operate a store serving EEA customers, you are responsible for GDPR compliance, including appointing a Data Protection Officer if required, conducting Data Protection Impact Assessments, and ensuring you have a lawful basis for processing customer data.